Accu-Tel provides real estate answering services for the industry on a full or part time basis. Our fully trained, professional customer service representatives will answer your office telephone lines in person, using your customized greeting. Each and every inbound telephone call is answered with a sense of urgency, as it is your customer and your business that you have entrusted us with.
Your telephone lines are always answered “live” by our customer service representatives because “automated greetings ” are akin to voice mail and the personal touch is lost, resulting in abandoned calls and lost business. Accu-Tel’s data server provides each account with 1,000 pages on which to store your business and office information from residential and commercial listings to office personnel.
Each real estate agent will have their own page with detailed instructions to provide each caller with outstanding service and deliver clear and concise messages to the agents and office, in a timely manner. All telephone calls are voice recorded, date and time stamped for verification and quality assurance. Confirmation of all messages is sent to the office via scheduled e-mail or fax to ensure no messages are lost.
Along with outstanding messaging service, Accu-Tel Call Centre can also provides your real estate or property management office with an excellent appointment booking service desk on a full time or after hours basis.
We take down the information provided by the caller, then cross reference the information with the listings and the agent to ensure we have the right property and corresponding agent. We then follow the specific instructions for that property to book a showing and confirm with all parties concerned the date and time of the appointment.
As a security measure the lock box information is never provided to the individual agents only to the real estate office of the prospective agent. We are in continual contact with the individual office administrators to ensure that both property listings and real estate agent information is kept current.
Accu-Tel Call Centre has the technical ability to provide telephone messaging and appointment booking services on your office system through a web link, whether your office uses Touchbase, Quick Office, Lone Wolfe or any other specialized software with web access.
The advantages of having the telephone messages and appointment bookings directly on your office system are:
It reduces the possibility of errors in transmitting the data between offices.
It saves on the labour of re-entering the data into your office system.
It gives your office information in real time. It is an option worth investigating.
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Our extensive call centre services are combined with the latest technology and a strong commitment to customer service excellence. Our call centre is staffed with well trained agents and supervisors that are focused on working with you to achieve your business objectives. Learn more about our Real Estate Services.