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Emergency Call Answering and Messaging Services

24/7 Live Answering Service & Solutions

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24/7 Live & Virtual Services

Accu-Tel Call Center provides live answering services 24/7 to a variety of medical, professional and service companies, whether it is for full time virtual reception or after hours telephone messaging and emergency response.

OVERFLOW CALL HANDLING

Provide superior customer service, increase customer satisfaction and save on labour costs by using our overflow services during peak call volumes. Prevent lost calls and business, while easing the burden on your company staff, as they attempt to handle unpredictable call volumes, lengthy hold times and irate callers.

VERIFICATION

All calls are voice recorded, date and time stamped to ensure the accuracy of the information and for quality control purposes. Confirmation of all messages is sent to your office via scheduled emails or faxes to make sure that none of the information is lost.

EMERGENCY RESPONSE

Emergency Response is an essential service for existing or potential customers, who require immediate attention 24 hours a day, seven days per week. To minimize disruption and downtime for these customers our “On Call” procedures and “Escalation Protocols” are designed to ensure “Emergency Response Times” that meet or exceed your customer’s expectations.

In today’s competitive environment the company that returns the phone call first, usually get the customer’s business and retains it for their future needs. With our “Live Answer” and “On Call” procedures Accu-Tel will provide the best competitive edge for being the first company to answer the call.

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24/7 Live & Virtual Services

Our extensive call centre services are combined with the latest technology and a strong commitment to customer service excellence. Our call centre is staffed with well trained agents and supervisors that are focused on working with you to achieve your business objectives. Learn more about our Messaging & Emergency Response Services.

Complete Call Centre Solutions | With 24 Hour Live Answer

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