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Call Centre Customer Care

24/7 Call Centre Customer Service

A perfect complement to your company’s products & services.

Accu-Tel’s ‘live answer’ call centre outsourcing allows you to make personalized service available to all your customers 24/7 for a reasonable cost. We have the technology and ability to service customers directly on your website. Through a web link, provided by your company, each customer care representative will have access to; online trouble shooting questions and answers; parts order desk and information on dealer or service locations.

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TROUBLE SHOOTING

Accu-Tel’s fully trained call centre customer care representatives will answer the calls as if they are working directly for your company. They will follow detailed scripted instructions, to determine the customer’s needs and select the appropriate responses. By engaging the customer in a series of questions and answers, our customer care representatives will trouble shoot to identify the problem and offer the appropriate solution.

ORDER ENTRY

Either through your company’s web site or on our in-house order entry software, we provide professional order desk services, whenever you need them, whether it is for products or services and 1-800 numbers are available at no extra charge.

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DEALER OR SERVICE CENTRE LOCATE

With our specialized software program, we are able to provide callers with the location of the nearest authorized dealer or service centre, across the country. By matching the area code of the caller with the address of the dealer or service centre, we can then direct the caller to the nearest authorized location.

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Contact Us today

Our extensive call centre services are combined with the latest technology and a strong commitment to customer service excellence. Our call centre is staffed with well trained agents and supervisors that are focused on working with you to achieve your business objectives. Learn more about our Custom Care Services.

Complete Call Centre Solutions | With 24 Hour Live Answer

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